Shipping and Returns Policy

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  Can I check my order and shipping status?

You can check the status of your order and shipment tracking information on our Courier Service’s website or directly from your dashboard if you have an account created with us.

 

 

Return Policy

Eligibility:

  • We accept returns for new,defective and non defective products.
  • The return request must be initiated within 14 days from the date of purchase.

Return Method:

  • All returns must be processed by mail.
  • The return label is included in the original packaging.
  • A fixed restocking fee of $9.99 will be deducted from the refund amount.

Refund Processing Time:

Refunds will be processed within 14 business days from the date we receive the returned product.

Instructions:

  1. Initiate the return request within 14 days of the purchase date.
  2. Pack the product securely, including all original packaging and accessories.
  3. Affix the provided return label to the package.
  4. Ship the package to the address specified on the return label.

Conditions for Return:

  • The product must be in new and unused condition.
  • All original packaging, accessories, and documents must be included.
  • Any signs of misuse or damage will void the return eligibility.

Exceptions:

  • We do not accept returns for products beyond the 14-day return window.
  • Returns without the original packaging or missing accessories will not be accepted.
  • Products damaged due to customer negligence are not eligible for a refund.

 

Where do you deliver?

Presently, we only deliver within the United States except for Puerto Rico due to some policies. Due to state regulations, certain spirits can only be shipped to certain states. Please see the shipping information for the product you are interested in at checkout to determine where it can be shipped.

Where do you ship from?

We work with a network of licensed bulk liquor suppliers across the US such as Branded Spirits Limited to ensure we hardly run out of stock. Your orders will be shipped from our warehouse located in PA to your provided shipping address by truckload. We rely on various third-party courier services, you can track orders in your one stop bourbons profile or directly on our courier service website.

When will my order arrive?

We usually require 1-2 business days to prepare your shipment. Shipping times vary according to your delivery address and shipping rate selected at checkout. We always provide a link with order tracking that contains a delivery estimate once an order ship ( is completed ). If you order multiple items several times, they may ship separately!

Is there anything else I should be mindful of?

You must be of legal drinking age in your country to purchase alcoholic beverages. All orders must be received and signed for by an adult. By placing your order, you agree that you are of legal drinking age, and the person to whom your spirits will be delivered is also of legal drinking age. When your spirits are delivered, the person receiving the delivery will be required to show identification and sign the receipt. 

As orders are typically delivered during business hours, we strongly encourage you to ship to an active address to ensure someone is present to sign the receipt and collect the package.

Shipping Costs

Free shipping for orders all orders. 
Our Website Handling time (1-2) Business Days and Transit Time (3-7) Business Days.

Can I return an order?

You can cancel an order for a full refund within three days of purchase, provided it hasn’t been shipped. Once an order has been safely & successfully shipped, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.

What happens if my order returns?

If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs).

In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment returns.

If something goes wrong due to courier-related issues, our customer care is quick to assist, and we always resolve things in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.

Return Costs

Instances where customers are liable to pay return shipping costs are outlined on this page.

We do our best to keep return shipping costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply).

What if there’s an issue with my shipment?

In the rare case of receiving damaged or incorrect goods, please notify us within 2 week of the delivery date, and we will be happy to arrange an exchange. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received. 

In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Hold onto the product(s), even in case of breakage, as we may request it be returned for successful resolution.

If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 2 week of the stated delivery date at the latest. In order to locate the package, we will require your cooperation and assistance with getting relevant information from people and services that have access to your deliveries.

If your order tracking has not shown any progress within the last 10-14 days please reach out and our team will assist.

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If you have any further questions about shipping and returns, please email us at info@bourbongalaxy.com